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Failure to comply with the correct procedure will result in your protection coverage becoming invalid. The car rental company will charge you for the additional driver for the whole time that you have the car. Please make sure you return the vehicle to the same rental company from which you collected it. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Some of this include complete insurance and others do not include it at all. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. When you rent a car, you will usually need deductiblecoverage. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. Read more from https://www.wisecars.com/en-us/reviews. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. However, you will not be entitled to a refund if: Please check if you provided the correct email address. We will send you your rental voucher 48 hours before your pick-up time. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Wisecars does not own or operate any Car Rental Companies. You can also find this information in the pick-up and drop-off details. All rights reserved. Please read carefully the terms of the Car Rental Agreement before signing it. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Some Car Rental Companies in some rental countries may also require an International Driving Permit. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. Yes. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. Wisecars falsely advertised vehicles for rental on their website. To improve our service and website, we may use small data files known as Cookies. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. We do not delete personal data on the request of a third party. I refused to pay and they refused to refund me my $535 back. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. It goes against our guidelines to offer incentives for reviews. Manage bookings effortlessly. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. I booked a rental car in Germany and had a flight get delayed that was going to make me late. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Wisecars car rentals - Bargain Travel Forum - Tripadvisor We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Due to this protection, it cannot be read by any third party. It said and I'll recap ,"NOTHING more to pay ". Mr. Mateusz. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. Please note, under no circumstances is the fuel included in the rental price. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. Keep copies of all relevant documentation you are asked to complete. There rating is probably false and it never mentioned a basic passage. In such circumstances, we will cancel your booking with no liability whatsoever. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. She was very kind and helpful! Email Protect your account with two-step authentication As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. If you have any questions, please feel free to contact us. All cancellations outside of the aforementioned timeframes will not be refunded. 6 Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. If your plans change in advance, you can bring your pick-up time forward by amending your booking. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. The permit you may need depends on which country youre visitingand how long youre staying. All rights reserved. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. It is highly recommended to call the police even for the smallest of damages. Minimum age requirements on larger cars may also be higher at some locations. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. In that case, please contact your bank for additional details. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 Your contract for car rental will be between you and the Car Rental Company. They will need to show their drivers license, which they must have held for at least two years. Wisecars will process your cancellation refunds in 7 days. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. 1 Previous_Golf_5959 2 mo. You have a guaranteed booking with us and with one of our trusted premium suppliers. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. When you rent a car, you will usually need excess coverage. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. Wisecars employs limited use of cookies for your safety and does not store any personal data. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Please make sure you return the vehicle to the same rental company from which you collected it. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. The use of our website signifies your acceptance of these Terms of Service. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in an England and Wales court of competent jurisdiction. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. antes do nicio da locao - Traduo em ingls - exemplos portugus The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. The Car Rental Company must give its consent to repairs and replacements. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Your browser settings can be set to inform you before receiving a Cookie. available for purchase from the car rental company, or. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Dear Mariska,Thank you for sharing your booking experience with others!We hope your pick-up goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Great help received from the kind persons on whatsapp chat yesterday and today. Anyone can write a Trustpilot review. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Please note, under no circumstances is the fuel included in the rental price. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. You can amend your booking information or cancel your booking in a few simple steps. Your voucher will clearly state the address of your vehicle supplier. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Lorem ipsum dolor sit amet, consectetur adipiscing elit. If you have any questions, please feel free to contact us. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. All rights reserved. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. Wisecars cannot amend the drop-off time once the rental has already begun. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. In peak periods this may not be achievable. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. Cancellation Protection can be purchased only at the time of booking and is not refundable. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. It is one of the scummiest business models I have ever seen. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Please note, making a new booking may result in the change of the Car Rental Company. Honestly, never use third-party companies to rent a car. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Save. Wisecars car rentals - Bargain Travel Forum - Tripadvisor you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe What's Wisecars' cancellation policy? Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Replies to negative reviews in < 24 hours. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. You may also add additional drivers at the rental counter when you pick up your car. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. Fill in your personal information and state your request. Please note, we only delete personal data on the request of the individual. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. In all these cases, you will receive no refund of the money you have paid.